Shipping Policy

Welcome to Opulence Smart Home! We strive to provide excellent service and a seamless shopping experience. Below is our standard shipping policy to help you understand our shipping process and what to expect.

Shipping Policy

1. Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Time

  • Shipping Time: Estimated delivery time is 4-7 business days.

3. Shipping Rates

  • Shipping Fee: Free shipping on orders over $15. Orders under $15 will incur a flat shipping fee of $3.

4. Tracking Your Order

  • Once your order has been shipped, you will receive an email with tracking information.
  • You can track your order through the tracking link provided in the email.

5. Shipping Carriers

  • We use a variety of shipping carriers to ensure your order arrives as quickly as possible.
  • The carrier used for your order will be based on the best available service for your location.

6. Shipping Destinations

  • We ship to Australia only. If we do not ship to your country, you will be notified at checkout.

7. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and fees.
  • These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
  • Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

8. Address Accuracy

  • Please ensure that your shipping address is correct and complete.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you realize there is an error in your shipping address, please contact us immediately to correct it.

9. Shipping Delays

  • While we strive to meet our shipping estimates, delays can occur due to unforeseen circumstances such as weather, customs processing, and other factors beyond our control.
  • We appreciate your patience and understanding in such situations.

10. Lost or Stolen Packages

  • If your package is lost or stolen, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue as quickly as possible.

11. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.